Discretion by design. Last updated October 2026.
Privacy Policy
How Global Concierge collects, uses, protects and shares personal information, including inquiry, membership, payment and itinerary data.
Our Commitment
Our clients often travel with a high expectation of privacy. We collect only the information needed to plan, quote and deliver the services you request, and we do not sell personal information.
Information We Collect
We collect the details you provide in inquiry forms, membership applications and conversations with the concierge desk, together with limited technical data needed to operate the website securely.
- Contact details: name, email address and phone number
- Trip details: routes, dates, passengers, preferences and requirements
- Membership and billing details such as tier, billing email and payment status
- Itinerary and signature records created for your trips
- Technical data such as device type, pages visited and error reports
Payment Information
Membership payments are processed by Stripe. Card numbers are entered on Stripe-hosted pages and are never stored on Global Concierge systems. We receive only confirmation of payment status and limited billing references.
How We Use Information
We use personal information to respond to inquiries, coordinate third-party operators, administer memberships, issue itineraries, meet legal and safety obligations, prevent fraud and improve the service.
Who We Share Information With
Information is shared on a need-to-know basis with the operators, suppliers and venues required to deliver your request, such as aircraft operators, chauffeur partners, hotels and security providers, and with service providers that host our systems or process payments. We may also disclose information where required by law.
Automatic Website Translation
The optional language menu opens the current public page in Google Translate. We do not transmit inquiry fields or any information you type into our forms to the translator. Google handles the translated page under its own privacy terms.
Access and Retention
Client records are private and accessible only to authorized staff, with access controls and audit logging. We retain information for as long as needed to deliver services and meet legal, accounting and safety obligations, then delete or anonymize it.
Your Rights
Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to certain processing, or to withdraw consent. Contact the concierge desk to make a request; we may need to verify your identity first.
Changes
We may update this policy as our services change. The date above shows the latest revision.